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Viewing 6 posts - 1 through 6 (of 6 total)
  • April 1, 2020 at 11:41 am #24454
    Susanne

    I'm not a Leicaowner anymore. Since the camera had had severe impact I cancelled everything and the store finally had to agree to give me my money back. A really sad story.
    So I can't say why the camera frooze unfortunately.

    Susanne
  • March 28, 2020 at 12:30 am #24434
    Susanne

    Long story short. I was in contact with Leica and it seems like the damages are quite severe. They cannot warrantie that the lens will work correctly longterm, batterydoor stuck and so on.
    Finally, the seller said the words: “I took the battery out, I remember doing so”. So the fault is obviously NOT mine, since the batterydoor was fine then.

    Leica didn't cause it according to them and the packaging from the store was intact. I really don't want that camera back. End of story.

    Now it's up to them to find a solution. I want a new camera or my money back.

    Hope you are more lucky!
    Take care.

    Susanne
  • March 25, 2020 at 11:37 am #24432
    Susanne

    Update! (@ergun)

    The shop where I bought the camera just called me to say that Leica claims that the camera has some kind of external damage, like it was hit. Now I get really upset! It was without a scratch when I returned it for checkup to Leica. Now they want to give me an offert of the cost of that damage. I didn't damage it. 118 exposures inside the house. I don't know what to do. I told the guy in the shop that it was spotless except for the freezing, which is why I bothered to bring it back in the first place. And I get zero support from him. He will send me pictures of the damage, that shall be interesting and will talk to Leica and call me back tomorrow.

    Susanne
  • March 8, 2020 at 6:59 am #24382
    Susanne

    Hi @samundar!

    It's more or less a year since you posted about your experience with the Q-P. Did you return it or did you keep it? Or could Leica fix it? A year later I am in the exact same situation and in limbo, waiting to get my camera back…hopefully fully working. But I have my doubts according to many posts in this and other forums. Perhaps you left Leica and this page altogether.

    Susanne
  • March 8, 2020 at 1:47 am #24381
    Susanne

    So both our Q-P´s will be in Germany soon. Do they have a plan I wonder? What I find really strange is that this problem isn´t new, since many Q users seem to have it since they released the camera in 2015. And still they haven´t been able to fix it? If all the users who experienced this only would let Leica know. Surprisingly many seem to accept it because it´s a Leica, just taking out the battery, changing sd cards, changing batteries. I don´t want a delicate camera to baby, I just want it to work. Actually I demand it especially from a Leica. For me it´s much more than that. If this new´loveaffair´ will work Leica needs to work on the trust right now;).
    @ergun, please continue to write in this forum. Hopefully Leica take it seriously and go to the bottom with this problem.

    Susanne
  • March 6, 2020 at 3:02 am #24331
    Susanne

    Hi there!

    Interesting to read. I have the same problem unfortunately. I bought a new Q-P about 2 weeks ago and it froze on me the very first days a couple of times. It's an awful feeling. I returned it to the store yesterday and now I have to wait for 4-6 weeks to get it back…
    If it's resolved by then it's worth waiting for. But I'm feeling sceptical. It's a wonderful camera in itself, but I could never accept, even if it's a Leica, that it freezes.
    My intention is to work on projects and I need to be able to trust it. So if it occurs, even once, again I will return it to the shop and get my money back.

    Susanne
Viewing 6 posts - 1 through 6 (of 6 total)