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@maisie I finally got my Q-P back from service in Germany. On the positive side, kudos to Leica, they gave me superb support. They believed in my experience, genuinely tried to help. Even though the freezing problem was random and very hard to reproduce, they agreed to send the camera to Germany, and during this time they lent me a brand new Leica Q2. Due to COVID outbreak it took long time for them to service the camera. Finally when their repair shop was open in July, they had been able to process my repair order. According to their maintenance report they replaced the entire electronics of the camera with brand new components.
Regrettably after I got my camera back, within couple of weeks of usage, the camera was frozen once. So looks like the issue remains unsolved.
I suspect the mechanical on/off switch and its voltage regulator may be contributing to the issue or perhaps there is a bug in the firmware software. The firmware has not been updated since February 2019. I will write back my experience.
So when the issue repeats, I switch it off, I take out the battery, put back in and switch on. It doesn't bother me anymore as it doesn't happen often. I don't think it will become any worse.
On the other hand Leica Q2 worked like a clock. I am still a huge Leica fan, as their lenses are out of this world.
Hope this helps.
ergunI had purchased a Leica Q-P round about the same time as yours. I have had exactly the same problem from the beginning, although initially happened very rarely. Nowadays (after a year) it is happening more frequently. In June 2019 I sent it to Leica to see if they could reproduce the issue. But they failed and returned the camera with no fix. The fact that you and I purchased it round about the same time points to a manufacturing fault of some sort. I sent follow up emails, but no response from Leica so far. Did you return your camera to B&H eventually?
- This reply was modified 4 years, 9 months ago by
ergun.
ergun- This reply was modified 4 years, 9 months ago by
Since December 2020 (nearly one year passed), freeze did not happen. So looks like the issue has been resolved for me once and for all. I always suspected weak battery insertion might have been the issue, which was very difficult to reproduce statistically. Ever since then, I paid attention and inserted the battery firmly, freeze stopped occurring.
I changed my habits too. I keep the camera turned on while walking, with power saving mode turned ON. Camera manages PS mode very effectively. After several hours shooting of nearly 200 pictures, battery indicator still shows full charge. In general Q's battery performance is very good, and PS mode is very effective. Good luck!
ergunHi, I reported the problem in March 2020. Leica repair workshop in Melbourne sent my camera to Germany. I was told electronics had been renewed completely. I received the camera in July 2020. Of course latency was not Leica's fault, as the repair workshop was closed due to covid. Unfortunately the freezing problem returned, occurred just once in 5 months though. I have indications to believe it is related to battery switch, an electromechanical problem. I now recall I did not press the battery firmly before closing and locking its door. Try pressing the battery hard and fast, and hear the click sound before locking the battery door. Ever since I started to do that freezing has not happened. Hope this helps.
ergunWhen you lent your camera, they must have given you a Repair and Service Form with product condition section, though I think they only cover minor dents and scratches. I suggest you reach out Leica service management above the store if you have complaints. Also, checking out their Repair and Maintenance site here https://au.leica-camera.com/Service-Support/Repair-Maintenance revealed that due to Corona virus outbreak Leica suspended the repair service in Germany. They add “In the event that your product is already in our workshop, please note that processing will be delayed accordingly.” I hope eventually we all see our issues resolved.
ergunLeica administration kindly responded to my follow up email and the indications are they will be chasing the issue rigorously. On Monday my Q-P camera will be sent to Germany for inspection and hopefully for fixes. @susanne it is worrying that you bought over one year after mine and Q-P still has the same issue.
Leica should chase this up seriously as many people are potentially affected. The fact that freezing is random and replication of it is statistically hard doesn't mean that it is a fluke. The symptoms experienced by many are identical.
ergun
