Don't feel ashamed to ask for help! I'm here to assist you. Let's break down your request and address each part:
You recently purchased a used camera called the Q.
You arrived at this camera after using the M8 and CL models.
You are attempting to download the latest firmware for the camera, but it is not loading.
You noticed that the previous owner may have used a Mac, and you're wondering if this could affect the firmware update process.
You're seeking any helpful suggestions.