I ordered a print from WhiteWall in early September. I followed up a few times but they responded only twice – once to say Baryta paper was difficult to work with, and the second time on Oct. 2 to say my print was shipped. Yesterday after not receiving the print and wondering what happened, I found the package tracing button and tracked it, only to see that there was no attempt to deliver it. The tracking showed that the package was “Held at FedEx location for recipient pickup”, then a few days after that “Destroyed at customer’s request”. And still I have no communication from WhiteWall. I think this is a ridiculous way to do business, and I’m out about $50 unless I can cancel the credit card payment.
Leica X2 Paul Smith edition, Leica X-E, Panasonic ZS-100.
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